Privacy Policy

Last updated: September 21, 2026

OptGo, Inc. (“OptGo,” “we,” “our,” or “us”) operates the website https://optgo.com, the application platform at https://app.optgo.com and the OptGo mobile apps (collectively, the “Service”). This Privacy Policy describes how we collect, use, share, keep and delete personal information when you visit the website, use the Service as a Brand, Ambassador or Recruiter, or otherwise interact with us.

By using the Service, you agree to the practices described here. If you do not agree, do not use the Service.

1. Information we collect

1.1 You provide directly

• Account information: name, email address, phone number, password, profile photo, role (Brand, Ambassador or Recruiter), company name and address (Brands), and your acceptance of our Terms of Service and this Policy (the version and the time).
• Ambassador profile: city and state, bio, work experience, skills, references, availability, the kinds of work you want, and an optional 60-second pitch video.
• Identity & tax documents (Ambassadors): government-issued ID and IRS Form W-9 details (legal name, business name, tax classification, address and Taxpayer Identification Number). The full Taxpayer Identification Number is encrypted with a key held in Amazon Web Services’ key-management service.
• Proof of acceptance (Ambassadors): when you accept the Ambassador Terms we record the date and time, your IP address, your browser’s user agent and a device fingerprint — a one-way code made from your screen size, time zone, language and device type — as evidence of that acceptance.
• Payments: we do not collect bank account or card numbers. Brands pay by card or bank transfer (ACH) through Stripe’s checkout, and Ambassadors are paid through their own Stripe account; Stripe collects those details directly.
• Work you record (Ambassadors): the outcome of each door you log, photos you take as proof, shift check-ins and check-outs, appointments you book, and leads you capture — including the name, phone number and email of the homeowner or prospect.
• Brand content: your public brand profile, campaign listings and terms, training documents, agreements you send, questions for the AI test, and collateral orders (with the shipping address).
• CRM records: the customer, company and deal records you keep in the OptGo CRM.
• Messages and reports: the messages and attachments you send in the app, reports you file, ratings of brands, and feedback you send us.

1.2 Collected as you use the Service

• Precise location (Ambassadors): only while the app is open on your screen, never in the background, and only after the app has explained how it uses it: to start a route near you and confirm you were at each door you log, to check you in and out of a shift and check where you are every few minutes during it (the brand sets how often), to record where the leads and appointments you log happened, and to fill in your city when you choose “Use my location”. You can turn location off in your device settings; routes and shifts will not work without it.
• AI voice tests (Ambassadors): some campaigns ask for a short practice conversation with an AI. Your voice is streamed to our voice-AI provider, ElevenLabs, to run the conversation; the audio is not recorded. The transcript is saved with your test, and AI models from ElevenLabs and OpenAI grade it and write your coach feedback. (Tests taken before September 21, 2026 were recorded; those recordings have been deleted.)
• Device & technical data: IP address, browser and operating system, time zone, app version, the web address and user agent sent with feedback, and browser push-notification subscriptions if you turn them on. We do not collect crash logs and we do not use an advertising ID.
• Activity: what you do in the Service, such as applications, hires, payouts and the pages you use, so that it works and so we can improve it.
• Cookies & similar technologies: sign-in session cookies in the app, and analytics on this website. See our Cookie Policy.

1.3 From third parties

• Sign-in providers (Google, Microsoft, LinkedIn and, where offered, Apple): your name, email address and profile image.
• Stripe: the status of your Stripe account, Stripe’s own identity and verification results, and payment and payout history.
• Google Maps: map data, addresses matched to coordinates, and public business ratings for brands.

2. How we use information

• To create accounts, sign you in, and run the marketplace.
• To match Ambassadors with campaigns, and to confirm work was done where and when it was reported (location, photos, shift checks).
• To process payments, take platform fees, pay recruiter shares, and issue tax forms through Stripe.
• To run AI voice tests, grade them and give coach feedback, and to check the questions a brand writes for the AI before it reads them aloud.
• To keep the Service safe: to detect fraud and abuse, to review reports, and to enforce our Terms of Service.
• To provide support and answer your questions.
• To send you notices by email, SMS and push (see Section 4).
• To show the public leaderboard (see Section 3).
• To maintain and improve the Service.

3. Who sees your information

We share information only as described here:

• Brands you apply to or work for. A brand sees your profile (name, photo, city, bio, experience, skills, pitch video, tier and ratings), your applications and messages, and whether your ID, W-9 and Ambassador Terms are approved — never the documents themselves or what is on them. For a scored AI test on its campaign it sees your score and your graded answers (practice attempts stay private). For work on its campaigns it sees where you checked in and out of shifts, your location checks during shifts, each door you log with its location and photo, and the appointments and leads you record.
• Brands’ own systems. A brand can connect its CRM or other software. It then also receives, for work on its campaigns, your name, the location and photos of your visits, and the leads and appointments you record.
• Your recruiter. If you joined through a recruiter’s link, your recruiter — and up to two recruiters above them — see your name and what you earn. You are told this before you join, and you can choose to join without a recruiter.
• Ambassadors. Ambassadors see brand profiles, campaign details and ratings.
• The public. Brand profile pages are public. The public leaderboard shows an Ambassador’s first name and last initial, tier, appointment count and region — never earnings.
• Service providers who process information for us, under our instructions: Supabase (database, sign-in and file storage), Vercel (hosting), Amazon Web Services (encryption keys), Stripe (payments and payouts), Twilio (SMS), Resend (email), Google (maps, address lookup and sign-in), Microsoft, LinkedIn and Apple (sign-in), ElevenLabs (the AI voice test), OpenAI (AI grading, coach feedback and checking AI test questions), DocuSeal (e-signatures), Gelato and Printful (printing and shipping collateral you order), and HELLA Intelligence (software development and support, including the feedback you send).
• Compliance & legal. We may disclose information when required by subpoena, court order or law, or to protect rights, property or safety.
• Business transfers. If we are acquired, merged, or sell substantially all assets, your information may transfer subject to this Policy.

We do not sell personal information. We do not share personal information with third parties for their independent marketing or advertising purposes.

4. SMS / Text Messaging — A2P 10DLC disclosures

4.1 Programs we operate

OptGo operates the following SMS programs. By providing your mobile phone number and opting in, you consent to receive automated text messages from OptGo at that number.

• Account & transactional alerts: account verification codes, appointment confirmations, route assignments, payout notifications, dispute updates, campaign approvals, and security alerts.
• Operational notifications: shift reminders, new-message alerts, task and callback reminders, and support-ticket updates. All OptGo SMS is sent only to registered OptGo users (Ambassadors, Brand operators, and administrators).

4.2 How you opt in

You opt in by (a) providing your phone number during signup or in your profile and (b) affirmatively agreeing to receive SMS as part of the relevant flow (e.g., enabling SMS notifications or requesting an SMS verification code). Your consent is not a condition of using the Service for non-SMS purposes.

4.3 Message frequency

Frequency varies based on your activity. A typical active Ambassador receives 5–25 messages per week (route updates, payouts, campaign alerts). A typical Brand operator receives 2–10 messages per week (applications, campaign status). Verification codes and security alerts are sent only when triggered.

4.4 Opting out

Reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT, or STOPALL) to any OptGo SMS to unsubscribe immediately from non-essential messages. You will receive one confirmation message. To re-enable, reply START or UNSTOP.

Note: certain mandatory transactional messages (security verification codes, dispute notices) may continue to be sent even after STOP because they are required for the operation and security of your account.

4.5 Help

Reply HELP to any OptGo SMS for assistance, or contact us at support@optgo.com.

4.6 Carrier disclaimers

Message and data rates may apply, depending on your mobile carrier and plan. Carriers are not liable for delayed or undelivered messages. We do not charge for messages, but your carrier may.

4.7 No mobile information sharing for marketing

OptGo does not share, sell, rent, lease, or otherwise transfer mobile phone numbers, SMS opt-in data, or related consent records to third parties or affiliates for marketing or promotional purposes. Mobile information is used only to deliver the SMS programs described in this Section 4 and to operate the Service. This restriction applies regardless of any other data-sharing provision in this Privacy Policy.

5. Your choices and rights

• Access and correction. Most account information is editable inside the Service. To request a copy of your data, contact privacy@optgo.com.
• Deleting your account (in the app, or by emailing us — see Deleting your OptGo account). You are signed out and cannot sign in again. We delete your profile (name, email, phone, photo, bio, location, work history, skills and references); your ID and W-9 documents and the details on them; your pitch video; your CRM contacts; your AI test transcripts and grades, including the copy ElevenLabs holds; the proof of acceptance described in Section 1.1; and the feedback you sent (we ask HELLA Intelligence to delete its copy). Your profile stops appearing to brands, on the job board and on the leaderboard, and your email address is released so you can sign up again later.
• What we keep after deletion is listed, with how long, in Data retention. None of it stays linked to your name, email address or phone number.
• Before a deletion can finish. If you are the only owner of a brand, the brand is closed first: the app lets you close it yourself (its open campaigns are archived), or we can do it when you email us. If we owe you a payout, it is paid out first.
• Location. Turn it off at any time in your device settings.
• Recruiters. When you sign up through a recruiter’s link you can choose to join without a recruiter.
• Marketing email. Unsubscribe from non-transactional emails with the link in any such email.
• SMS. Reply STOP at any time (see Section 4.4).
• Push notifications. Turn them off in your device or browser settings.
• Cookies. Manage them in your browser; see our Cookie Policy.

5.1 California, Colorado, Virginia, and other state rights

Residents of certain states have additional rights including the right to know, the right to delete, the right to correct, the right to opt out of sale or sharing (we do not sell), and the right to limit use of sensitive information. To exercise these rights, contact privacy@optgo.com. We may verify your identity before fulfilling a request.

6. Data retention

We keep your account information while your account is open. When it is deleted, we keep only the records below, for the periods shown, and none of them stays linked to your name, email address or phone number:

• Payment and tax records — 7 years. What was paid or charged, when, and the Stripe account it went through, plus any agreements you signed. Tax law requires these. After 7 years they are anonymised.
• Proof of paid work — 24 months. For Ambassadors: door outcomes with their location and photo, shift check-ins and location checks, call logs and appointments you booked, so that a brand can settle a question about work it paid for.
• Messages and safety reports — 24 months. The people you messaged keep their side of the conversation, shown from “Deleted user”, and reports about content stay for safety reviews.
• Stripe’s own records, which Stripe keeps under its own privacy policy.

Some limits apply to everyone, whether or not an account is deleted: the contact details of homeowners and prospects recorded as leads, the location trail recorded while a route runs, and IP addresses in our logs are removed after 24 months. AI voice tests are not recorded (see Section 1.2); their transcripts are kept with the test until the account is deleted.

7. Security

We implement administrative, technical, and physical safeguards including TLS in transit, encryption at rest, separately encrypted tax identification numbers, role-based access controls, row-level security on user data, and audit logging. No system is perfectly secure; if we discover a breach, we will notify affected users as required by law.

8. International users

OptGo is operated from the United States. By using the Service, you understand your information will be processed in the United States, which may not provide the same protections as your jurisdiction.

9. Children

The Service is only for people 18 and older, and every account confirms this when it accepts our Terms. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us information, contact privacy@optgo.com for deletion.

10. Changes to this Policy

We may update this Policy from time to time. Material changes will be announced via email or in-app notice at least 7 days before they take effect. The “Last updated” date at the top reflects the current version.

11. Contact us

Questions about this Policy or our privacy practices? Reach us at privacy@optgo.com.

OptGo, Inc.
1111B S Governors Ave
#46291
Dover, DE 19904
United States