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Terms of Service

Last updated: September 21, 2026

Please read carefully.These Terms include an arbitration agreement and class-action waiver. By using the Service, you agree to resolve disputes through individual arbitration as described in Section 16.

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, and services provided by OptGo, Inc. (“OptGo,” “we,” “our,” “us”), including the marketplace at https://app.optgo.com and the website https://optgo.com (collectively, the “Service”). By creating an account or using any part of the Service, you agree to these Terms.

1. Eligibility

You must be at least 18 years old and legally able to form a binding contract to use the Service. Every account confirms this, and accepts these Terms and our Privacy Policy, before it can use the Service; by using the Service, you represent that you meet these requirements.

2. Account types

  • Brand accounts. Businesses (or their authorized representatives) that post campaigns, fund campaign wallets, and pay for outcomes produced by Ambassadors.
  • Ambassador accounts. Independent contractors who apply to and execute field-sales work on Brand campaigns. Ambassadors are not employees of OptGo or of any Brand. See our Ambassador Platform Terms for the additional terms that apply to Ambassador accounts.
  • Recruiter accounts. People who bring Ambassadors to OptGo through a referral link. A recruiter — and up to two recruiters above them — can see the names and earnings of the Ambassadors who joined through their link, and on campaigns that pay recruiter shares, receives a share of those Ambassadors' pay (after OptGo's fee). Ambassadors are told this before they join and can join without a recruiter.
  • Admin accounts. Internal OptGo staff and authorized agents.

3. Marketplace role

OptGo operates a marketplace connecting Brands with Ambassadors. OptGo is not a party to the actual field-sales engagement between a Brand and an Ambassador beyond providing the platform, the workflow, and the payment rails.

  • OptGo does not employ Ambassadors and does not employ Brand operators.
  • OptGo does not control how an Ambassador conducts a route or how a Brand evaluates an outcome (subject to platform-enforced verification rules and anti-abuse measures).
  • OptGo provides verification (GPS, photo, AI testing), payment infrastructure (Stripe Connect), and dispute resolution as platform features.

4. Account responsibilities

  • You must provide accurate, complete information at signup and keep it current.
  • You are responsible for safeguarding your password and any actions taken under your account. Notify us immediately at support@optgo.com of any unauthorized use.
  • You may not impersonate another person, share your account, or create more than one account per legal entity (Brand) or person (Ambassador).

5. Payments and fees

  • Brands fund their campaign wallet through Stripe, by card or by bank transfer (ACH). A card top-up is credited immediately; a bank transfer is credited when it settles, usually about 4 business days later.
  • OptGo's platform fee is set per campaign (10% on most campaigns) and taken out of each paid outcome when it is paid out. The rates Ambassadors see in the app are what they receive, after the fee.
  • Ambassadors are paid through their own Stripe Express account. Payouts are sent automatically once an outcome is confirmed. An Ambassador's first payout can take 7–14 days while Stripe verifies their account; after that, payouts usually reach their bank 1–2 business days after they are sent. Payouts wait until the Ambassador's ID is approved and the Ambassador Terms are accepted, and — once they have earned $600 in total — until their W-9 is approved.
  • Recruiter referral splits are calculated automatically per the campaign's configuration and disbursed via separate Stripe transfers.
  • Disputed outcomes are paused pending admin review. Reversed outcomes refund both the payout and the platform fee on the disputed amount.
  • OptGo pays Stripe's processing fees on top-ups and on payouts; they are not added to what a Brand pays or deducted from what an Ambassador receives. If an instant payout to a debit card is offered, its fee is shown in full before the Ambassador chooses it.

6. Acceptable use

You agree not to:

  • Submit fraudulent dispositions, fabricate GPS data, or manipulate AI test results.
  • Conduct illegal door-to-door activity, violate local solicitation laws, or canvass locations on a Brand's negative-zone list.
  • Misrepresent yourself or the Brand you represent. Impersonating a utility, government agency, or charity is grounds for permanent ban.
  • Use the Service to send spam, phishing, malicious content, or unauthorized SMS.
  • Reverse-engineer, scrape, or attempt to access non-public portions of the Service.
  • Violate the rights of any homeowner or end-recipient — including SMS / TCPA rules — when soliciting or following up.

6.1 Content and conduct toward other members

OptGo includes direct messaging, dispute threads, photo and video uploads, brand profiles, campaign listings, ratings, and AI practice tests. Anything you send, upload, write or say through the Service is your responsibility. You may not post, send, upload or say anything that:

  • Sexually exploits or endangers children in any way, including child sexual abuse material, grooming, or sexualised content involving anyone under 18. We remove it, close the account, and report it to the National Center for Missing & Exploited Children and to law enforcement.
  • Harasses, bullies, threatens, intimidates, or stalks another person, or encourages others to do so.
  • Attacks or demeans a person or group on the basis of race, ethnicity, national origin, religion, disability, age, sex, gender identity, or sexual orientation.
  • Is sexually explicit, or constitutes unwanted sexual advances toward another member.
  • Depicts or glorifies violence, self-harm, or the abuse of any person or animal.
  • Is a scam, phishing attempt, chain message, or unsolicited commercial promotion unrelated to the campaign work.
  • Impersonates another person, a Brand, OptGo staff, or any organisation.
  • Depicts or facilitates illegal activity, or shares another person's private information without their consent.

6.2 Reporting, blocking, and what we do about it

You can report content from inside the app, where you see it: every message you receive has its own Report control; the menu in a conversation reports the person (and sends us the conversation's recent messages so we can see what happened); Ambassadors can report a brand's profile or a campaign listing; and in AI practice tests you can report anything the AI says, its coach feedback or its grade — during the test or on your results. You can also block another member from the conversation menu; blocking stops messages in both directions and removes the conversation from both inboxes. You can undo a block at any time from Account → Blocked users. OptGo Support cannot be blocked, because it is how you reach us about a problem.

We review every report. Where a report is substantiated we may remove the content, issue a formal warning, suspend the account, permanently deactivate it, send a brand back to fix its profile or listings, or suspend a campaign, depending on the severity and any history. If the AI got a test wrong, we can give the attempt back so it does not count against the Ambassador. We may act on content we become aware of by other means, and we may act without prior notice where there is a risk to someone's safety.

Violations of this Section may also result in withholding of payouts, dispute of prior outcomes, and reporting to law enforcement where applicable.

7. Content you upload

You retain ownership of content you upload (training docs, photos, videos, marketing assets, pitch material). You grant OptGo a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process this content as necessary to operate the Service. You represent that you have the rights to upload everything you upload.

8. AI features

The Service uses AI to run and grade voice practice tests, write coach feedback, extract knowledge from training documents, and assist with campaign generation. AI outputs are probabilistic and may contain errors; if something the AI says or decides looks wrong or offensive, report it (Section 6.2). Final hiring, pricing, and dispute decisions remain with the Brand and the OptGo Admin team. In a voice test your voice is streamed to our voice-AI provider to run the conversation and is not recorded; the transcript, grades and coach feedback are kept with the test, as described in our Privacy Policy. Questions a brand writes for the AI are checked by an automated content filter before the AI reads them aloud.

9. Third-party services

The Service integrates with third-party providers including Stripe, Twilio, Resend, Google (Maps and sign-in), Microsoft, LinkedIn and Apple (sign-in), Supabase, Vercel, Amazon Web Services, DocuSeal, ElevenLabs, OpenAI, Gelato and Printful. Your use of those features is also governed by each provider's terms. We are not responsible for third-party services' outages, content, or actions.

10. Termination

You may close your account at any time: in the app, open Account and choose Delete account, or email privacy@optgo.com from the address on the account and we will delete it within 30 days. Our Privacy Policy explains what is deleted and what we must keep. We may suspend or terminate access for violation of these Terms, fraud, abuse, or extended inactivity. Funds owed at termination are paid out per Section 5; platform fee credits or wallet balances are non-refundable except where required by law.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” OPTGO DISCLAIMS ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT BRANDS WILL FIND QUALIFIED AMBASSADORS OR THAT AMBASSADORS WILL EARN ANY PARTICULAR AMOUNT.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPTGO'S AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE PLATFORM FEES YOU PAID TO OPTGO IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS ($100). OPTGO IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST DATA.

13. Indemnification

You agree to indemnify and hold harmless OptGo and its officers, directors, employees, and agents from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising from your violation of these Terms, your content, your acts or omissions as a Brand or Ambassador, or your violation of any third-party right (including any homeowner's right against unwanted solicitation).

14. Changes

We may update these Terms from time to time. Material changes will be announced at least 7 days before they take effect. Continued use after the effective date constitutes acceptance.

15. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The exclusive forum for any dispute not subject to arbitration is the state and federal courts located in Delaware.

16. Arbitration & class-action waiver

You and OptGo agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. You and OptGo waive the right to a jury trial and the right to participate in any class action. Either party may seek injunctive relief in a court of competent jurisdiction for intellectual property infringement or unauthorized account access.

You may opt out of arbitration within 30 days of first accepting these Terms by sending written notice to legal@optgo.com with your name and the statement “I opt out of OptGo arbitration.”

17. Miscellaneous

  • Entire agreement. These Terms (together with the Privacy Policy and any role-specific terms you accept) are the entire agreement between you and OptGo.
  • Severability. If any provision is unenforceable, the rest remains in effect.
  • Assignment. You may not assign these Terms; we may assign them to a successor or affiliate.
  • No waiver. Our failure to enforce any provision is not a waiver of that provision.

18. Contact

Legal notices and questions: legal@optgo.com.

OptGo, Inc.
1111B S Governors Ave
#46291
Dover, DE 19904
United States