Terms of Service

Last updated: May 9, 2026

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, and services provided by OptGo, Inc. (“OptGo,” “we,” “our,” “us”), including the marketplace at https://app.optgo.com and the website https://optgo.com (collectively, the “Service”). By creating an account or using any part of the Service, you agree to these Terms.

1. Eligibility

You must be at least 18 years old and legally able to form a binding contract to use the Service. By using the Service, you represent that you meet these requirements.

2. Account types

• Brand accounts. Businesses (or their authorized representatives) that post campaigns, fund campaign wallets, and pay for outcomes produced by Ambassadors.
• Ambassador accounts. Independent contractors who apply to and execute field-sales work on Brand campaigns. Ambassadors are not employees of OptGo or of any Brand. See our Ambassador Platform Terms for the additional terms that apply to Ambassador accounts.
• Admin accounts. Internal OptGo staff and authorized agents.

3. Marketplace role

OptGo operates a marketplace connecting Brands with Ambassadors. OptGo is not a party to the actual field-sales engagement between a Brand and an Ambassador beyond providing the platform, the workflow, and the payment rails.

• OptGo does not employ Ambassadors and does not employ Brand operators.
• OptGo does not control how an Ambassador conducts a route or how a Brand evaluates an outcome (subject to platform-enforced verification rules and anti-abuse measures).
• OptGo provides verification (GPS, photo, AI testing), payment infrastructure (Stripe Connect), and dispute resolution as platform features.

4. Account responsibilities

• You must provide accurate, complete information at signup and keep it current.
• You are responsible for safeguarding your password and any actions taken under your account. Notify us immediately at support@optgo.com of any unauthorized use.
• You may not impersonate another person, share your account, or create more than one account per legal entity (Brand) or person (Ambassador).

5. Payments and fees

• Brands fund their campaign wallet via Stripe. The platform fee (default 10% on each paid outcome, configurable per campaign) is debited from the Brand wallet at the moment an outcome is paid out.
• Ambassadors are paid via Stripe Connect Express. Payouts disburse within 24 hours of outcome confirmation, subject to Stripe's standard processing windows.
• Recruiter referral splits are calculated automatically per the campaign's configuration and disbursed via separate Stripe transfers.
• Disputed outcomes are paused pending admin review. Reversed outcomes refund both the payout and the platform fee on the disputed amount.
• Stripe processing fees (charge fees on top-ups and Connect transfer fees on payouts) are passed through at cost.

6. Acceptable use

You agree not to:

• Submit fraudulent dispositions, fabricate GPS data, or manipulate AI test results.
• Conduct illegal door-to-door activity, violate local solicitation laws, or canvass locations on a Brand's negative-zone list.
• Misrepresent yourself or the Brand you represent. Impersonating a utility, government agency, or charity is grounds for permanent ban.
• Use the Service to send spam, phishing, malicious content, or unauthorized SMS.
• Reverse-engineer, scrape, or attempt to access non-public portions of the Service.
• Violate the rights of any homeowner or end-recipient — including SMS / TCPA rules — when soliciting or following up.

Violations may result in suspension, deactivation, withholding of payouts, dispute of prior outcomes, and reporting to law enforcement where applicable.

7. Content you upload

You retain ownership of content you upload (training docs, photos, marketing assets, pitch material). You grant OptGo a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process this content as necessary to operate the Service. You represent that you have the rights to upload everything you upload.

8. AI features

The Service uses AI to grade pitch tests, extract knowledge from training documents, and assist with campaign generation. AI outputs are probabilistic and may contain errors. Final hiring, pricing, and dispute decisions remain with the Brand and OptGo Admin team. Audio recordings used for AI grading are processed and discarded; transcripts and grader scores are retained.

9. Third-party services

The Service integrates with third-party providers including Stripe, Twilio, Resend, Google Maps, Supabase, Vercel, Checkr, DocuSeal, ElevenLabs, and OpenAI. Your use of those features is also governed by each provider's terms. We are not responsible for third-party services' outages, content, or actions.

10. Termination

You may close your account at any time by contacting support@optgo.com. We may suspend or terminate access for violation of these Terms, fraud, abuse, or extended inactivity. Funds owed at termination are paid out per Section 5; platform fee credits or wallet balances are non-refundable except where required by law.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” OPTGO DISCLAIMS ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT BRANDS WILL FIND QUALIFIED AMBASSADORS OR THAT AMBASSADORS WILL EARN ANY PARTICULAR AMOUNT.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPTGO'S AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE PLATFORM FEES YOU PAID TO OPTGO IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS ($100). OPTGO IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST DATA.

13. Indemnification

You agree to indemnify and hold harmless OptGo and its officers, directors, employees, and agents from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising from your violation of these Terms, your content, your acts or omissions as a Brand or Ambassador, or your violation of any third-party right (including any homeowner's right against unwanted solicitation).

14. Changes

We may update these Terms from time to time. Material changes will be announced at least 7 days before they take effect. Continued use after the effective date constitutes acceptance.

15. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The exclusive forum for any dispute not subject to arbitration is the state and federal courts located in Delaware.

16. Arbitration & class-action waiver

You and OptGo agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. You and OptGo waive the right to a jury trial and the right to participate in any class action. Either party may seek injunctive relief in a court of competent jurisdiction for intellectual property infringement or unauthorized account access.

You may opt out of arbitration within 30 days of first accepting these Terms by sending written notice to legal@optgo.com with your name and the statement “I opt out of OptGo arbitration.”

17. Miscellaneous

• Entire agreement. These Terms (together with the Privacy Policy and any role-specific terms you accept) are the entire agreement between you and OptGo.
• Severability. If any provision is unenforceable, the rest remains in effect.
• Assignment. You may not assign these Terms; we may assign them to a successor or affiliate.
• No waiver. Our failure to enforce any provision is not a waiver of that provision.

18. Contact

Legal notices and questions: legal@optgo.com.

OptGo, Inc.
[Street Address]
[City], [State] [ZIP]
United States